Water Meter Replacements

The Town of Windsor is replacing traditional water meters with updated technology to improve water-use monitoring, billing accuracy and system reliability. The new meters will provide more accurate, timely water-use data without requiring manual readings, helping staff identify potential leaks, unusual consumption patterns and meter malfunctions more quickly.

For customers, updated meters will provide greater insight into water consumption, making it easier to track usage, identify potential leaks and manage water more efficiently.

Water utility customers received notification that this project was underway in the September 2026 Windsor Matters Newsletter. Customers will also receive a letter in the mail with instructions on how to schedule their residential water meter replacement. As of Monday, Nov. 2, installation has begun.

Municipal Code Updates

In early 2026, Section 13-2-280 of the Windsor Municipal Code related to water meter maintenance, access, communication and replacement responsibilities was adopted.

The updates aim to reinforce the Town’s authority to access meters for inspection, repair and replacement; clarify responsibility for meter replacement and related work; and establish a consistent communication process when access is not granted. These changes are intended to improve coordination with customers, reduce delays and ensure meters can be maintained and replaced efficiently.

Accelerated Project Timeline

The project timeline was approved to accelerate from an initial four-year schedule to an estimated one- to two-year completion. Completing the project sooner will allow the Town to modernize its metering infrastructure, improve access to reliable water-use data and identify potential system issues more quickly. Customer communication will remain a priority to coordinate meter access and replacement work while minimizing service disruptions.

More details about the project are available via the What's the Word, Windsor? Podcast, where project manager, Jim Wielebnicki, speaks more on the impacts anticipated through the summer.